What are the opening times of the warehouse? Till what time can we pick up?
The opening times of the beMatrix HQ (Wijnendalestraat 174, 8800 Roeselare, Belgium) are as follows:
- From Monday to Thursday: from 8 a.m. to 4.30 p.m.
- On Friday: from 8 a.m. to 3.30 p.m.
We also have a container in which we can place goods. This container is accessible 24/7. Please contact your internal sales contact.
What pick-up address do we come to?
The address of our HQ is: Wijnendalestraat 174, 8800 Roeselare, Belgium. For pick-ups and returns, please go to gate 1.
In case you need to pick up or return goods, please make sure to bring along all required forms:
- For pick-up: our reference number, which you can find on your order confirmation (starting with "BO…….")
- For returns: our reference number, which you can find on our returns document (always starting with "RONTV…….")
What is the size and weight of my order?
In theory, the dimensions of the pallet will be 100 mm wider/longer than the largest frame you ordered; one pallet can carry a maximum of 32 b62 frames.
For exact dimensions and weight, please refer to your beMatrix contact.