Delivery

Can beMatrix also arrange transport?

Surely we can do so. Get in touch with your beMatrix contact, so we can draw up a customised price offer. Make sure to provide these details:

• Delivery address
• Ultimate date for delivery
• The time slot when we can deliver
• Can trucks access the delivery premises easily?
• Will a tail-lift or pallet truck be needed? 

Can beMatrix deliver at a trade fair?

Yes, of course we can. Get in touch with your beMatrix contact, so we can draw up a customised price offer. Make sure to provide these details:

• Delivery address, hall and stand number
• Ultimate date for delivery
• Time options at which we can deliver
• The trade show manifest and details of your contact person on site

I need my stand to be delivered outside of the EU.

For projects outside of the EU, please contact Dominiek Cardoen: d.cardoen@beMatrix.com or +32 51 49 02 81.

When will my order be delivered?

In case your order has been shipped with UPS, you can track and trace its status using your tracking number on the UPS website: https://www.ups.com/track.

In case your order has not been shipped with UPS, please check with your beMatrix contact person: https://www.bematrix.com/en/contact-us/.

Can I have the driver’s telephone number?

Unfortunately, this isn’t possible. In case you have a question or run into a problem, please get in touch with your beMatrix contact. 

I received damaged goods, how do I proceed?

Please describe this in detail on the CMR document of the transport firm; take photos of the damage and forward them to your beMatrix contact person. 

My delivery is incomplete, parts are missing. What now?

Please get in touch with your beMatrix contact: https://www.bematrix.com/en/contact-us/.