+32 51 20 07 50
info@beMatrix.comDelivery
Can beMatrix also arrange transport?
Surely we can do so. Get in touch with your beMatrix contact, so we can draw up a customised price offer. Make sure to provide these details:
- Delivery address
- Ultimate date for delivery
- The time slot when we can deliver
- Can trucks access the delivery premises easily?
- Will a tail-lift or pallet truck be needed?
Can beMatrix deliver at a trade fair?
Yes, of course we can. Get in touch with your beMatrix contact, so we can draw up a customised price offer. Make sure to provide these details:
- Delivery address, hall and stand number
- Ultimate date for delivery
- Time options at which we can deliver
- The trade show manifest and details of your contact person on site
I need my stand to be delivered outside of the EU.
For projects outside of the EU, please contact Dominiek Cardoen: d.cardoen@beMatrix.com or +32 51 49 02 81.
When will my order be delivered?
In case your order has been shipped with UPS, you can track and trace its status using your tracking number on the UPS website: https://www.ups.com/track.
In case your order has not been shipped with UPS, please check with your beMatrix contact person: https://www.bematrix.com/en/contact-us/.
Can I have the driver’s telephone number?
Unfortunately, this isn’t possible. In case you have a question or run into a problem, please get in touch with your beMatrix contact.
I received damaged goods, how do I proceed?
Please describe this in detail on the CMR document of the transport firm; take photos of the damage and forward them to your beMatrix contact person.
My delivery is incomplete, parts are missing. What now?
Please get in touch with your beMatrix contact: https://www.bematrix.com/en/contact-us/.