What is the procedure for returning goods?
Please inform your beMatrix contact person https://www.bematrix.com/en/contact-us/. They will generate a returns order and forward you the goods return document.
You will need to add a print of this document to the goods that are being returned. In case this document isn’t accompanying the goods, they might get lost.
When will I be reimbursed?
Once you received a credit note, you can deduct this amount from your next payment balance.
In case you prefer to be reimbursed, please email your bank details to finance@beMatrix.com.