Returning goods

What is the procedure for returning goods?

Please inform your beMatrix contact person https://www.bematrix.com/en/contact-us/. They will generate a returns order and forward you the goods return document.

You will need to add a print of this document to the goods that are being returned. In case this document isn’t accompanying the goods, they might get lost. 

When will I be reimbursed?

Once you received a credit note, you can deduct this amount from your next payment balance.

In case you prefer to be reimbursed, please email your bank details to finance@beMatrix.com.