LEDskin®

I need (urgent) assistance!

For a list of our bePartners • LEDskin^® which can offer you urgent support & assistance, please visit: https://www.bematrix.com/en/partners/bepartner-ledskin/.

How many controllers do I need?

The number of controllers depends on the pixel pitch and the number of m² of LEDskin^®. Follow these guidelines:

Pitch 2.5 => max. 15m² per controller
Pitch 3.1 => max. 20m² per controller
Pitch 3.8 => max. 35m² per controller

What software do I need?

You have the option of using Novastar LCT Mars and / or Smart LCT to design the lay-out of the video wall and tile positions. Please go to https://www.novastar.tech/downloads/software/ for more information on how to use the software and controller.

Does beMatrix also create LEDskin® content?

We do not create content ourselves, however, we can refer you to one of our bePartners • LEDskin^® content: https://www.bematrix.com/en/partners/bepartner-ledskin-content/. Our content partners will advise and assist you, from the content creation up to and including providing an optimal display using your LEDskin^® setup.

I have a couple of LEDskin® parts requiring maintenance. Now what?

Please send an email to RMALEdskin@beMatrix.com, quoting the number of defect LEDskin^® modules (+ serial number) you would like to send for repair.

Once we received your request, an RMA number will be generated; this number is required to send the modules requiring maintenance to us.

Please do not send any modules requiring maintenance before you received an RMA number.

How can I check what batch I received?

You can check the batch you received using the ILP number. Please find an overview below:

Batch No.	Product Model	Production Number
Batch 1	LEDskin^® 3.1 MKI	ILP161141 / ILP161142
Batch 2	LEDskin^® 3.1 MKI	ILP170244
Batch 3	LEDskin^® 3.1 MKI	ILP170532 / ILP170568
Batch 4	LEDskin^® 3.1 MKI	ILP170863 / ILP170864
Batch 5	LEDskin^® 3.1 MKI	ILP171112 / ILP171113
Batch 6	LEDskin^® 3.1 MKII	ILP180342
	LEDskin^® 2.5 MKII	ILP180343 / ILP180344
	LEDskin^® 3.8 MKII	ILP180345
Batch 7	LEDskin^® 2.5 MKII	ILP180565 / ILP180566
Batch 10	LEDskin^® 2.5 MKII	ILP190104
Batch 12	LEDskin^® 2.5 MKII	ILP1904036
Batch 13	LEDskin^® 2.5 MKII	ILP1910021

Can I also rent LEDskin®?

You can rent LEDskin^® via one of our bePartners • LEDskin^®: https://www.bematrix.com/en/partners/bepartner-ledskin/.

Can I buy LEDskin® second hand?

This depends on whether there is second hand stock available. Please check with your account manager: https://www.bematrix.com/en/contact-us/.