I need (urgent) assistance!
For a list of our bePartners • LEDskin® which can offer you urgent support & assistance, please visit: https://www.bematrix.com/en/partners/bepartner-ledskin/.
How many controllers do I need?
The number of controllers depends on the pixel pitch and the number of m² of LEDskin®. Follow these guidelines:
- Pitch 2.5 => max. 15m² per controller
- Pitch 3.1 => max. 20m² per controller
- Pitch 3.8 => max. 35m² per controller
What software do I need?
You have the option of using Novastar LCT Mars and / or Smart LCT to design the lay-out of the video wall and tile positions. Please go to www.novastar.tech/download for more information on how to use the software and controller.
Does beMatrix also create LEDskin® content?
We do not create content ourselves, however, we can refer you to one of our bePartners • LEDskin® content: https://www.bematrix.com/en/partners/bepartner-ledskin-content/. Our content partners will advise and assist you, from the content creation up to and including providing an optimal display using your LEDskin® setup.
I have a couple of LEDskin® parts requiring maintenance. Now what?
Please send an email to RMALEdskin@beMatrix.com, quoting the number of defect LEDskin® modules (+ serial number) you would like to send for repair.
Once we received your request, an RMA number will be generated; this number is required to send the modules requiring maintenance to us.
Please do not send any modules requiring maintenance before you received an RMA number.
How can I check what batch I received?
You can check the batch you received using the ILP number. Please find an overview below:
|Batch No.||Product Model||Production Number|
|Batch 1||LEDskin® 3.1 MKI||ILP161141 / ILP161142|
|Batch 2||LEDskin® 3.1 MKI||ILP170244|
|Batch 3||LEDskin® 3.1 MKI||ILP170532 / ILP170568|
|Batch 4||LEDskin® 3.1 MKI||ILP170863 / ILP170864|
|Batch 5||LEDskin® 3.1 MKI||ILP171112 / ILP171113|
|Batch 6||LEDskin® 3.1 MKII||ILP180342|
|LEDskin® 2.5 MKII||ILP180343 / ILP180344|
|LEDskin® 3.8 MKII||ILP180345|
|Batch 7||LEDskin® 2.5 MKII||ILP180565 / ILP180566|
|Batch 10||LEDskin® 2.5 MKII||ILP190104|
|Batch 12||LEDskin® 2.5 MKII||ILP1904036|
|Batch 13||LEDskin® 2.5 MKII||ILP1910021|
Can I also rent LEDskin®?
You can rent LEDskin® via one of our bePartners • LEDskin®: https://www.bematrix.com/en/partners/bepartner-ledskin/.
Can I buy LEDskin® second hand?
This depends on whether there is second hand stock available. Please check with your account manager: https://www.bematrix.com/en/contact-us/.